Privacy policy

At The Watches Inc, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, communicate with us, or make a purchase.

By using our website, you agree to the practices outlined in this policy.

1. Who We Are

The Watches Inc is an online retailer selling 100% authentic luxury wrist watches, including new, pre-owned, and vintage models.
We operate primarily in Pakistan, offering nationwide shipping and international shipping when required.

• Legal Business Name: The Watches Inc
  

• Email: Admin@thewatchesinc.com
  

• Phone/WhatsApp: +92 339 3942942
  
  

2. Information We Collect

We collect personal and non-personal information to process orders, improve customer experience, and enhance website performance.

A. Information You Directly Provide

• Full Name
  

• Email Address
  

• Phone Number
  

• Shipping Address
  

• Billing Information (processed via secure payment partners)
  

• Order Details
  

• Communication Details (WhatsApp, email, website forms)

B. Information Collected Automatically

Through our analytics tools (Google Analytics, Meta Pixel, TikTok Pixel), we automatically collect:

• Device & browser information
  

• IP address
  

• Location (approximate)
  

• Browsing behavior on our website
  

• Pages visited, time spent, referring URLs
  

• Click activity and engagement
  

• Pixel events such as add-to-cart, purchase, form submission, etc.
  
  

C. Information Collected for After-Sales / Warranty

We store customer contact information to:

• Confirm orders
  

• Provide after-sales support
  

• Manage warranty claims
  

• Assist in custom watch sourcing
  

• Verify authenticity and maintain purchase records
  
  

3. How We Use Your Information

We use your data only for legitimate business purposes, including:

Order-Related Purposes

• Processing and confirming orders
  

• Shipping and delivery
  

• Providing warranty or after-sales service
  

• Handling returns or exchanges
  

• Contacting customers regarding delays, availability, or sourcing requests
  
  

Customer Service

• Responding to inquiries via WhatsApp, phone, email, or website
  

• Providing product information
  

• Resolving support issues

Marketing & Personalization

With your consent (implicit or explicit), we may use your data to:

• Send relevant product recommendations
  

• Offer exclusive discounts
  

• Send updates on new arrivals or promotions
  

• Show personalized ads on Facebook, Instagram, TikTok, Google, and partner sites
  
  

Website Improvement & Security

• Measuring site performance
  

• Detecting fraudulent activity
  

• Enhancing browsing experience
  

• Improving product listings and content

 

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Keep your cart saved
  

• Remember your preferences
  

• Improve load speed and user experience
  

• Measure marketing campaign performance
  

• Show retargeted ads on social media platforms
  

You can disable cookies anytime through your browser settings.

 

5. How Your Information Is Shared

We do NOT sell or trade your personal information.
However, we may share data with trusted third parties strictly for business operations:

A. Service Providers

• Payment gateways
  

• Shipping/courier partners
  

• Customer support tools
  

• Analytics providers (Google Analytics, Meta Pixel, TikTok Pixel)
  
  

B. Legal Requirements

We may disclose information if required to comply with Pakistani law, prevent fraud, or protect our business interests.

6. Data Storage & Security

We store data securely using industry-standard encryption and security protocols to prevent unauthorized access, alteration, or misuse.

• Secure servers
  

• Encrypted data transfers (SSL)
  

• Limited internal access to personal data
  

• Trusted third-party processors
  

We retain customer information only as long as necessary for order fulfillment, legal compliance, and warranty support.

 

7. International Shipping & Data Transfer

Although we primarily ship within Pakistan, when international shipping is requested:

• Customer data may be shared with international courier services
  

• Your information may be processed in other countries as part of global logistics
  

These processors also follow data protection standards.

8. Your Rights (Pakistan Residents)

Under Pakistan’s evolving data protection frameworks (PDPA draft 2023), you have the right to:

• Request access to your personal information
  

• Ask for corrections or updates
  

• Request deletion of your information (unless needed for legal or warranty purposes)
  

• Opt out of marketing messages or targeted ads
  

• Disable cookies and tracking
  
  

To request any of the above:
📩 Email us at Admin@thewatchesinc.com

9. WhatsApp Communication Policy

By contacting us via WhatsApp or placing an order, you consent to:

• Receiving order confirmations
  

• Stock updates
  

• Delivery details
  

• After-sales support or warranty communication
  

• Occasional promotional updates (you may opt out anytime)
  

We never share your WhatsApp number with third parties except courier partners for delivery updates.

 

10. Payment Security

All online payments are processed by secure payment partners.
The Watches Inc does not store or have access to your debit/credit card details.

We follow:

• SSL encryption
  

• Verified payment gateways
  

• Fraud prevention systems
  

• Risk analysis tools to detect suspicious activity
  
  

11. Third-Party Links

Our website may contain links to third-party sites (brands, blogs, reviews).
We are not responsible for their content or privacy practices.

 

12. Mobile Application Data Safety & Account Deletion (Addendum)

If you are using The Watches Inc Mobile Application ("App"), the following additional terms apply regarding your data safety, device permissions, and account management:

I. App-Specific Permissions & Data Collection

Precise Location Data: With your explicit permission, our App requests access to your device's location (using GPS/network-based location permissions ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION) to automatically pin your coordinate and fill in your delivery address on the checkout screen. This data is only processed locally on your device and is not shared or used for tracking when the App is closed or not in use.

Push Notification Tokens: If permitted, we collect and store push notification tokens to send you updates regarding your order status, new arrivals, custom offers, and promotions. You can disable this at any time in your device settings.

II. Account and Data Deletion Rights

In compliance with Google Play and Apple App Store policies, you have full control over your account and data:

In-App Account Deletion: You can permanently delete your account directly from within the App. Navigate to your Profile Screen, scroll down to Support, and tap "Delete Account". This will instantly trigger the deletion of your user profile and associated account data from our databases.

Manual Deletion Request: If you want us to manually remove your account, register history, or any other personal details from our offline/backup databases, you can email your request to Admin@thewatchesinc.com

We will process and confirm your data deletion request within 7 business days.

 

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to comply with regulations or improve clarity. Changes will be posted on this page with the updated date.

 

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, do contact us:

📩 Email: Admin@thewatchesinc.com
📞 Phone/WhatsApp: +92 339 3942942

Last Updated: June 16, 2026